Exceptional Customer Service Certification for Workforce Solutions
Jessika Zaragoza
The Exceptional Customer Service Certification program for Workforce Development includes 7 blended modules designed to enhance team members’ ability to provide exceptional customer service in Unitek Learning’s unique work environment, at the intersection of higher education and healthcare. The combination of content and activities provides a well-rounded and interactive learning experience and increases the potential for learners to apply principles directly to their roles.
Modules:
1. Foundations of Exceptional Customer Service
2. The Customer Centric Mindset
3. Effective Communication Skills
4. Empathy and Emotional Intelligence in Customer Service
5. Problem Resolution
6. Efficiency and Time Management in Customer Service
7. Team Collaboration in Customer Service
Skills / Knowledge
- Customer Service Excellence
- Effective Communication
- Problem Solving
- Time Management
- Emotional Intelligence
- Team building
Issued on
Expires on
Earning Criteria
Optional
This certificate verifies that the individual completed a minimum of 14 hours of training and fulfilled all necessary documentation in accordance with this course.